Returns & care

Damage in transit (all countries)

If a work or its frame arrives damaged, tell us within 7 days of delivery with photographs and keep the packaging. We’ll collect it, repair it and send it back at our cost. If it can’t be repaired, we’ll offer a replacement from the same edition if one is available, or a full refund.

Customers in the United Kingdom: your right to cancel

If you are a consumer in the UK, the Consumer Contracts Regulations 2013 give you the right to cancel your purchase within 14 days, starting the day after the work is delivered. You don’t need to give a reason.

• To cancel, tell us clearly in writing, for example by email to [email protected], within those 14 days.
• Send the work back within 14 days of telling us, in its original case and packaging, insured for its full value. The cost of returning it is yours.
• We refund the price you paid, including standard delivery, within 14 days of receiving the work back (or of receiving proof you’ve sent it, if earlier), using the same payment method.
• We may reduce the refund if the work has been damaged or handled more than needed to look at it, as you would in a gallery.

This right doesn’t apply to commissions or works made to your specification.

Customers elsewhere

Outside the UK, acquisitions are final once payment has been made, except for damage in transit as above, or where the law of your country gives you rights that can’t be excluded. If you have a concern about a work, write to us.

Caring for your work

• Dust with a soft, dry cloth. Don’t use metal polish, cleaning products or water: they strip the finish.
• Brass changes slowly with time and touch. This is part of its character, not damage.
• Hang away from direct heat, damp walls and bathrooms. Avoid touching the surface with bare hands where possible.
• To move or store the work, use the original case.
• For restoration or refinishing, contact us. Please don’t have the work polished elsewhere.